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Replacements and refunds

If you are unhappy with your order due to a defect, damage or a quality issue, please take a picture of the issue and upload it via our contact us page and include your phone number so we can call you to discuss the issue. The photo will allow us to confirm the issue and solve your problem faster. We’ll either recreate your order or provide a credit or refund to make sure that you love your custom-made product. In some cases, we may ask that you return the defective order prior to receiving credits or refunds.